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General Terms and Conditions (GTC) of Chiefginpomade

  1. Scope (1) These General Terms and Conditions (GTC) apply to all orders placed through the online shop www.chiefginpomade.com, operated by Thomas Daug, Am Hochgericht 36, 96050 Bamberg (hereinafter referred to as "Seller").

(2) Deviating terms and conditions of the customer will not be recognized unless the Seller expressly agrees to their validity.

(3) Customers within the meaning of these GTC are both consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB).


  1. Conclusion of Contract (1) The products presented in the online shop do not constitute a legally binding offer but an invitation to place an order.

(2) By submitting the order, the customer makes a binding offer to purchase the products in the shopping cart. The Seller accepts the offer either by sending an order confirmation via email or by dispatching the goods.

(3) The contract is concluded in the German language.


  1. Prices and Payment Terms (1) All prices stated in the online shop are final prices in accordance with § 19 UStG (small business regulation) and do not include VAT.

(2) The prices applicable at the time of the order shall apply.

(3) Payment is made in advance, via PayPal, credit card, or another payment method specified in the online shop.

(4) The customer is obligated to pay the invoice amount within the specified payment deadline.


  1. Delivery and Shipping Terms (1) Delivery is made within Germany and to other countries specified in the online shop.

(2) Shipping costs are displayed during the ordering process.

(3) The Seller endeavors to dispatch the ordered goods within the specified delivery times. Delays due to force majeure or other circumstances beyond the Seller's control do not entitle the customer to claims for damages.

(4) If an ordered product is unavailable, the customer will be informed immediately, and any payment already made will be refunded.


  1. Right of Withdrawal and Return Policy (1) Withdrawal Policy Consumers have the right to withdraw from the contract within 14 days without providing any reason.

The withdrawal period begins on the day the customer or a third party designated by them receives the goods.

To exercise the right of withdrawal, the customer must inform the Seller of their decision via a clear statement (e.g., by letter or email).

(2) Consequences of Withdrawal If the customer withdraws from the contract, the Seller will refund the purchase price minus the shipping costs within 14 days of receiving the withdrawal notice. The refund will be processed using the same payment method as the original transaction.

The customer bears the direct costs of returning the goods.

(3) Exclusion of the Right of Withdrawal The right of withdrawal does not apply to:

  • Sealed cosmetic products that are not suitable for return due to health or hygiene reasons and whose seal has been removed after delivery (§ 312g Abs. 2 Nr. 3 BGB).

  1. Warranty and Liability (1) The statutory warranty rights (§§ 434 ff. BGB) apply.

(2) Cosmetic products must be used and stored properly. The Seller is not liable for damages resulting from improper use or storage.

(3) The Seller is only liable for intent and gross negligence. For slight negligence, the Seller is only liable for the breach of essential contractual obligations (cardinal obligations).

(4) Liability for indirect damages or lost profits is excluded to the extent permitted by law.


  1. Retention of Title The goods remain the property of the Seller until full payment has been received.

  1. Data Protection The processing of personal data is carried out in accordance with the Seller's privacy policy, which is available on the website.

  1. Dispute Resolution and Jurisdiction (1) The EU Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. The Seller is not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

(2) The place of jurisdiction for all disputes arising from the contractual relationship is Bamberg, provided the customer is a merchant, a legal entity under public law, or a special fund under public law.


  1. Final Provisions (1) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.


These GTC are valid from April 15, 2024.

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